..First of all,
I am glad that our Priority friends got rebooked, but I think Delta should of given us more options for our individual situations. Some people had no problem waiting, but others had situations that needed attention. It was obvious that the two adoptive families had a priority to take care of these kids who were upset and very confused. Delta knew we were there because both Moms went to the ticket counter to explain, but we were not approached to get us out quicker. We did meet some new friends while waiting and that was a positive thing that happened. Now back to the story.. the rain stopped so I took a walk with the kids to see the view of Hong Kong. Wow, it was impressive!!! I had seen pictures,but this was fabulous !! The airport shuttle buses arrived at 130pm and we drove to the airport still not knowing if we were leaving or if the plane was even fixed. We found out they had to order engine parts. Not a good sign! We all checked in and hoped for the best. They delayed us again! Oh boy ! Honestly, I did not want to fly 12 hours on a plane that was being fixed for two days anyway so I'm thankful that safety was first, but not happy with how it was handled. Don't hide facts from paying customers and do everything possible to accommodate. We did board the plane (a different plane) and flew at 6 pm (Hong Kong time). It was exhausting because we were already frazzled and sleeping on a plane was not comfortable. 12 hours later we arrived on American soil into Seattle, Washington. Talia became a US citizen and we checked flights with United to get home. They were awesome and rebooked us for Saturday morning at 6 am . We already had a hotel reserved, but had to cancel because of our delay, but thankfully they were understanding of our situation and did not charge us more. We ate at Taco Bell after we checked in and took a deep breath. What an ordeal that I will never forget. Thanks again to all who shared our posts and called Delta to get some action to the situation. We have had countless apologies from them. We have always liked Delta, but the international scenario caused issues and information was lost in translation. I'm sure they don't want this to happen again. Although it was a crazy 2 days, we still wanted to choose joy and kindness. God protected us from a faulty plane and we are thankful regardless of the frustration. We are blessed!
It is 1:27 am PST, we have all been up since 9:00pm. Our bodies are all out of sorts with the time change. Yippy Skippy. Looking forward to jet lag with the kids. ...NOT! (:
|Mulan, of course|